AODA Customer Service Policy

AODA Customer Service Policy

AODA Customer Service Policy

We know that today’s consumer has many choices and a variety of ways to obtain information. Transparency is very important to us. We are committed to providing clear and concise information, whether online, over the phone, or in person. We recognize that understanding available options as well as cost is important for every family. Our price lists are itemized, the selection of items is in direct relation to the service requested. It is recommended that you choose only those items you desire and that will be of most value to you and your family and provide the most support in your time of need. We believe that it is important you have the opportunity to know exactly what you are getting and the ability to compare prices, services and merchandise. When considering your choices, it is helpful to think about costs in relation to what you receive. 

When comparing your options, we encourage you to have a no-commitment conversation with one of our professional funeral arrangers. Doing so affords you the opportunity to ask questions and gather information, ensuring you fully understand your options and are confident in your final selections. Funeral and cemetery services may be very simple, or more complicated depending on the wishes of the family. We are committed and experienced in doing everything we can to ensure that your memorial service or life celebration is relevant, planned and executed perfectly. It is our promise to every family and our community to provide accurate information regarding funeral and cemetery services, and to exceed your expectations while faithfully fulfilling your wishes.